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Returns & Cancellations

Make informed Decisions Before Making Your Purchase

Last updated September 9, 2023

Table of Contents

ROOFTOP TENTS

PLEASE READ:
Before making your purchase, we strongly encourage you to carefully consider your decision and ensure that you are 100% committed to buying a rooftop tent. Please take the time to thoroughly research the product and assess whether it meets your specific needs and requirements.

Our return and cancellation policy includes fees and shipping costs associated with cancellations and returns, as outlined below. These costs may be significant, so we urge you to be absolutely certain about your purchase before placing an order. Our team is available to answer any questions or concerns you may have about our tents, and we are more than happy to assist you in making an informed decision. Ultimately, the final decision is yours and we are not responsible for any decisions you make.

By purchasing a rooftop tent from Traverse Adventure Gear, you acknowledge and agree to the terms of our Return and Cancellation Policy. We appreciate your understanding and cooperation in helping us maintain the efficiency and quality of our production and shipping processes.

CANCELLATIONS


CANCELLATION BEFORE SHIPMENT
If you wish to cancel your order before we begin preparing your tent for shipment, you must submit a cancellation request via email to support@traverseadventuregear.com. In this case, you will receive a refund minus a 3.5% administrative fee.

CANCELLATION AFTER SHIPMENT BOOKING
If your shipment has been booked and you wish to cancel your order, please contact Traverse Adventure Gear at support@traverseadventuregear.com. We will make every effort to cancel the shipment, but we cannot guarantee success. In this scenario, you will be responsible for a 3.5% administrative fee, plus any costs associated with canceling the shipment. Additional fees may apply at Traverse Adventure Gear’s discretion, depending on your shipment’s specific circumstances

CANCELLATION IN TRANSIT
Once your tent is in transit to your destination, you may NOT cancel your order. Due to the risks of damage, expenses, and complexities associated with freight shipping, no refunds will be issued at this point.

RETURNS

Due to the risks of damage, expenses, and complexities associated with freight shipping rooftop tents, we DO NOT allow returns for rooftop tents. If the tent arrives damaged or falls under our warranty policy, please refer to our shipping and warranty pages for further information.

Please note that by purchasing a Traverse Adventure Gear Rooftop Tent(s), you agree to the terms outlined in this Return and Cancellation Policy.

PRODUCTS & ACCESSORIES

CANCELLATIONS


CANCELLATION BEFORE SHIPMENT:
If you wish to cancel your order before we begin preparing your shipment, you must submit a cancellation request via email to support@traverseadventuregear.com. In this case, you will receive a refund minus a 3.5% administrative fee.

CANCELLATION AFTER SHIPMENT BOOKING:
If your shipment has been booked and you wish to cancel your order, please contact Traverse Adventure Gear at support@traverseadventuregear.com. We will make every effort to cancel the shipment, but we cannot guarantee success. In this scenario, you will be responsible for a 3.5% administrative fee, plus any costs associated with canceling the shipment. Additional fees may apply at Traverse Adventure Gear’s discretion, depending on your shipment’s specific circumstances.

CANCELLATION IN TRANSIT
In the event that the cancellation of your shipment is unattainable, you are permitted to return the item(s) to our facility. Please refer to our return policy below.

RETURNS

We will accept returns of new, full-priced, non-sale items and unused items (rooftop tents not included) within 30 days of purchase. The item(s) must remain unused and be contained within their original packaging. All expenses related to the return shipment shall be borne by you, the customer.

Prior to initiating the return process, please contact our support team at support@traverseadventuregear.com to obtain a Return Merchandise Authorization (RMA) number. We strongly recommend utilizing a shipping method that includes tracking and insurance to ensure the secure delivery of your return.

Upon receipt of the returned item(s), our team will conduct a thorough inspection to assess for any damages or discrepancies. Upon verification that the item(s) are undamaged and all original packaging and components are present, a refund will be issued. Please note that the refund will be subject to a 3.5% administrative fee, as well as any original shipping costs incurred by us. Although we provide complimentary shipping on select items, it’s important to understand that we bear the actual shipping expenses.

Traverse Adventures LLC is not responsible for any products lost or damaged during return shipping. If we do not receive the product or if it arrives damaged from when it left your possession, your return request may be denied and no refund will be issued.

Please note that by purchasing Traverse Adventure Gear products, you agree to the terms outlined in this Return and Cancellation Policy.

REFUNDS

We understand that sometimes, you may need to request a refund for a purchase. At Traverse Adventure Gear, we strive to ensure that our customers have the best possible experience. In line with this commitment, we would like to inform you about our refund policy and process.

Please reach out to our customer support team at support@traverseadventuregear.com to request a refund and start the process.

Once your refund request has been reviewed and approved, you will be granted either a full or partial refund, depending on the specific circumstances of your case. Upon approval, we will send you an email notification to confirm that your refund is being processed.

Please note that it may take up to ten business days for the refunded amount to be reflected in your account. Rest assured that our dedicated team is working diligently to ensure that your refund is processed as quickly as possible.

If you have any questions or concerns regarding your refund, please do not hesitate to reach out to our customer support team at support@traverseadventuregear.com. We are here to help and provide any assistance you may need.

Thank you for your understanding and for being a valued customer.

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