Shipping

Knowledge is Power

Last updated August 4, 2023

Delivery Location Information:

The products featured on our website are intended for delivery to addresses within the contiguous 48 states of the United States. Traverse Adventure Gear does not ship internationally.

Please note that if you need to change your address after receiving a shipment confirmation email, you will be responsible for any fees associated with re-routing or holding the shipment due to an in-transit address change. These changes can be costly so we recommend you don’t make any changes to your delivery address unless absolutely necessary.

In the event that the necessary fees are not settled, your order will unfortunately not be delivered and the product will be sent back to our facility. Upon receipt, we will promptly process a refund for you, excluding any shipping and return shipping expenses. Please note that if the item incurs any damage during the return shipment, you will be held accountable for the associated costs, which may result in the forfeiture of any potential reimbursement.

Delivery Timeframe

Upon placing your order and its entry into our shipping system, you will receive an estimated delivery timeframe. These estimates are based on the shipping date, not the order date, and should be considered as a general guide only. Your order is subject to acceptance and approval. We strive to process and dispatch your order within 72 business hours of receiving it, barring any exceptional circumstances. Business hours are defined as Monday through Friday, excluding holidays. Please be aware that we do not ship on Saturdays or Sundays.

The actual delivery date may differ due to factors such as carrier shipping practices, delivery location, delivery method, and the items ordered. It is also possible for products to be delivered in multiple shipments.

Rooftop Tents

Important Shipping Notice

We are no longer shipping rooftop tents. All rooftop tent purchases must be picked up by appointment in Las Vegas, Nevada. After placing your order, we’ll contact you to schedule a convenient pickup time.

Returns

Due to the risks of damage, expenses, and complexities associated with freight shipping rooftop tents, we DO NOT allow returns for rooftop tents. Please refer to our returns & cancellations policy for more information.

By purchasing a rooftop tent from Traverse Adventure Gear, you agree to the terms above as well as our returns & cancellations policy.

Local Pickup

All in-stock products are available for local pickup. An appointment is required and your items must be picked up within one week of purchase.

A 1% (of the order total) storage fee will be added to each day after the seven-day holding period.

If the order has been sitting for more than two weeks and we have not had any communication with you, Traverse Adventures LLC has the right to refund you less a 5% restocking, administration, and credit card fee.

Traverse Adventures LLC does not offer local installs.

Questions

If you have any questions related to the information above or anything else related to shipping, please send an email to shipping@traverseadventuregear.com